• Passes purchased online: refund via the claims procedure.
• Passes purchased from a ticket machine: refund via the claims procedure.

Click here to access the claims form

• Passes purchased at the ticket office: refunds will be issued directly at the ticket office, in cash.

Please note:

• Partially used passes are not refundable at the ticket office.
• Requests made via the claims form take longer to process than refunds issued directly at the ticket office.

Thank you for your understanding.